BBC CONSUMER WATCHDOG CATCHES TESCO OUT BEING DEVIOUS, LYING, ACTING LIKE A CONMAN

What a surprise !

Tesco supermarket officially caught out scamming their customers by the much respected BBC consumer Watchdog programme presented by Anne Robinson.

Last night ( September 16th 2010 ) the BBC Watchdog programme broadcast a stinging condemnation of Tesco’s devious and dishonest marketing which cons customers into spending unexpected and large amounts of money they had no idea they would be charged.

The worst of two examples was the Tesco ‘phone contract which Tesco told customers would allow them ‘unlimited’ internet use to be including in the contract price.

It then transpired this was a deliberately misleading, untrue statement designed to lure innocent victims into signing up to the Tesco ‘phone contract without realising they would be conned, possibly out of hundreds of pounds they had no idea they might be charged.

The BBC programme cited one Tesco customer, Rob Alderman, who signed up to the devious ‘phone contract only to find he had been tricked by Tesco’s dishonest practices when he received a bill for several hundred pounds more than the usual monthly contract price of a few pounds.

Tesco said, yes, they did sell the ‘phone contract with ‘unlimited’ internet use within the agreed monthly fee. Tesco clearly said users of the contract could expect to have ‘unlimited’ internet use within the monthly fee. That was the agreement and part of the marketing blurb Tesco used to lure customers into signing up.

However, when the Watchdog programme questioned Tesco about why they had sent a bill for hundreds of pounds for the texts sent by Rob, they said there was actually a limit on the amount of data that the phone user could send. Tesco laughingly called it a ‘fair use policy’.

So, if you exceeded this ‘fair use policy’ limit you would then be charged – without even realising it until you actually got a bill; by which time it was too late to discover that the contract was just another low life phoney con trick.

This just shows that supermarkets are devious and so arrogant they think they can get away with being manipulative and dishonest in as many ways as they can creatively dream up to convince themselves they can push the boundaries of fraud and get away without criminal prosecution.

The Watchdog programme also highlighted teenager Joe Waters who had signed up to a Virgin Mobile ‘phone contract offering ‘unlimited’ texts; except Virgin charged Joe £95 for exceeding a monthly limit set by Virgin that unsuspecting Joe never realised he had, what with the contract saying he could make ‘unlimited’ texts.

Are you paying attention Trading Standards ?

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6 Responses to “BBC CONSUMER WATCHDOG CATCHES TESCO OUT BEING DEVIOUS, LYING, ACTING LIKE A CONMAN”

  1. what is kindle? Says:

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    BBC CONSUMER WATCHDOG CATCHES TESCO OUT BEING DEVIOUS, LYING, ACTING LIKE A CONMAN « MODERN TIMES IN MUDSHIRES…

  2. chez Says:

    this would be acceptable if the fair useage policy was mentioned in the contract but there is no mention of it at all in the terms and conditions or smallprint. Tesco mobile are nothing but cons!!!

  3. Lachance Says:

    If the high usage customers weren’t charged, and did have actual unlimited, the only way the networks could ensure that the costs incurred would be covered would be to raise the price of everyones plans, to cover the excessive users.

  4. Lachance Says:

    Well yea, the reason they have it is because people take the piss. BT have one on 0845 numbers because businesses would use residential lines to make literally thousands of 0845 calls a month. And the texts etc tend to be around 3000+ a month. It’s not like they give you 100 a month then charge. You need to be an excessive user to even be affected. I get the feeling you’re just griping for griping’s sake.

  5. Boz Says:

    So, does that make it honest ? Dho !

  6. Lachance Says:

    Erm…lots of companies have fair use policies. Three, BT, Orange, T-Mobile, etc all have fair usage policies.

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