What a surprise !
Tesco supermarket officially caught out scamming their customers by the much respected BBC consumer Watchdog programme presented by Anne Robinson.
Last night ( September 16th 2010 ) the BBC Watchdog programme broadcast a stinging condemnation of Tesco’s devious and dishonest marketing which cons customers into spending unexpected and large amounts of money they had no idea they would be charged.
The worst of two examples was the Tesco ‘phone contract which Tesco told customers would allow them ‘unlimited’ internet use to be including in the contract price.
It then transpired this was a deliberately misleading, untrue statement designed to lure innocent victims into signing up to the Tesco ‘phone contract without realising they would be conned, possibly out of hundreds of pounds they had no idea they might be charged.
The BBC programme cited one Tesco customer, Rob Alderman, who signed up to the devious ‘phone contract only to find he had been tricked by Tesco’s dishonest practices when he received a bill for several hundred pounds more than the usual monthly contract price of a few pounds.
Tesco said, yes, they did sell the ‘phone contract with ‘unlimited’ internet use within the agreed monthly fee. Tesco clearly said users of the contract could expect to have ‘unlimited’ internet use within the monthly fee. That was the agreement and part of the marketing blurb Tesco used to lure customers into signing up.
However, when the Watchdog programme questioned Tesco about why they had sent a bill for hundreds of pounds for the texts sent by Rob, they said there was actually a limit on the amount of data that the phone user could send. Tesco laughingly called it a ‘fair use policy’.
So, if you exceeded this ‘fair use policy’ limit you would then be charged – without even realising it until you actually got a bill; by which time it was too late to discover that the contract was just another low life phoney con trick.
This just shows that supermarkets are devious and so arrogant they think they can get away with being manipulative and dishonest in as many ways as they can creatively dream up to convince themselves they can push the boundaries of fraud and get away without criminal prosecution.
The Watchdog programme also highlighted teenager Joe Waters who had signed up to a Virgin Mobile ‘phone contract offering ‘unlimited’ texts; except Virgin charged Joe £95 for exceeding a monthly limit set by Virgin that unsuspecting Joe never realised he had, what with the contract saying he could make ‘unlimited’ texts.
Are you paying attention Trading Standards ?